I was logged into my Quicken Online account earlier today, but then I got distracted by other things (as I am wont to do). When I returned, this message was waiting for me:
This is a great message, because it:
1) Tells me what happened,
2) tells me WHY it happened (a lot of people forget this part)
3) tells me what to do about it, and
4) tells me all of these things in a helpful, friendly tone.
So simple; so rarely done this well. I’m not too surprised, because every Quicken product or service I’ve ever used has been great with the user experience. (I am guessing any of you out there who have used TurboTax recently would agree.)